Mendon bridge
Healthcare SaaS for pharmacists
UX Designer and Researcher
2025
team.
Tejaswini (me) - Designer
Madhu Nair - PM
Padma - Developer
Pharmacists were spending more time decoding the interface than caring for patients.
The Mendon Bridge platform—critical for managing patient data, diagnoses, and encounters—was:
Visually outdated
Cluttered with ungrouped data
Lacking clear hierarchy
Overwhelming and inefficient
For a system used daily in patient care, this was unacceptable.
the problem.
our goal.
Redesign Mendon Bridge into a pharmacist-friendly platform that:
Simplifies workflows
Enhances clarity
Enables fast, confident decision-making
Seamlessly integrates with external systems like PHA & AIMS
Healthcare design is high-stakes. I took on this redesign to challenge bad UX in critical systems—and because designing with empathy in the healthcare space is where I thrive.
I wasn’t just here to “make it look good.” I was here to fix the flow, structure the chaos, and build something that worked for real humans doing real work.
why
redesign?
research.
I kicked things off with remote usability testing and real pharmacist workflows.
Observed 2 pharmacists navigate the current system
Took notes on hesitation, confusion, and workarounds
Collaborated live with our developer to understand backend constraints
Conducted a light competitive audit (PHA, AIMS) to benchmark usability
Top pain points:
🧱 No clear structure or user flow
👀 Visual hierarchy was weak or missing
📚 Related content was scattered across screens
🧠 Cognitive overload from too much information
🧾 Column naming was long, unclear, and inconsistent
my discovery.
design response.
I approached the redesign with three guiding principles:
Clarity first – Group and prioritize information
Flow matters – Build intuitive paths for key tasks
Visual calm – Create a UI that breathes
Key enhancements:
Grouped elements logically
Simplified the navigation bar and patient panels
Reorganized encounters and diagnosis tracking
Renamed columns for clarity and quick scanning
Built a consistent component library in Figma (35+ reusable UI components)
We put early prototypes back in front of pharmacists. Their reactions:
“Now it makes sense.”
“It’s much easier to find what I need.”
Fewer questions, more confidence
Faster task completion
We iterated again—refining groupings, tweaking layout, and polishing language.
testing & iteration.
design process.
Mapped current and ideal user flows
Sketched wireframes to restructure core screens
Built high-fidelity prototypes with a clear, modern UI
Used Figma for full component systems, handed off to dev smoothly
While full deployment is still in progress, initial feedback shows:
Clear improvement in navigation efficiency
Higher satisfaction among pharmacists
Better alignment between UI and how users actually think/work
early results.
what's next?
What’s Next
We’re planning to:
Build out role-specific dashboards
Add advanced filtering
Integrate real-time alerts for standing orders
Collect more usage data post-deployment for optimization
takeaways.
What’s Next
Visual hierarchy is not a luxury—it’s a necessity in healthcare design.
Real user feedback beats assumptions every time.
Small, scrappy teams can ship impactful, scalable products.
next project
Pigeons might work,
but this way it's quicker
I Have 5 reasons why I'm your perfect Next Hire.
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